brynndragon: (Default)
benndragon ([personal profile] brynndragon) wrote2011-04-09 06:32 am
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This is not a feature, Google

You know how, when you make a typo in Google and it auto-redirects, it actively tells you it is doing so ("Showing results for $new_search. Search instead for $original_search")?

Google Maps does not tell you it is redirecting. At all.

It will gladly give you a completely different town than the one you asked for, and the only warning it has done so is giving the new town in tiny font underneath the street name, the same as if that's what you'd typed in. There wasn't even a "Did you mean. . . ?", much less a "Showing $different_town" or a "Could not find $original_address".

This is how I ended up in Brookline last night, having asked to go to Brighton. I am not the only person who had that problem either.

(I'd tell Google about this problem, but my Google-fu fails to tell me how to do so. Ironically enough.)

ETA: An example of this behavior: 52 Brook Street Brighton, MA 02135 - try copy-pastaing that address into Google Maps and you'll see what I'm talking about.
randysmith: (Default)

[personal profile] randysmith 2011-04-09 01:57 pm (UTC)(link)
(I'd tell Google about this problem, but my Google-fu fails to tell me how to do so. Ironically enough.)

Gear Icon in upper right hand corner -> Map Help -> One of the several links about problems. Of course, when I was reading through those links, it called my attention to the very small "report a problem" link in the bottom right hand corner of the original map. There's a feature request option mention somewhere along the help path too.

[identity profile] benndragon.livejournal.com 2011-04-09 03:09 pm (UTC)(link)
The "Report a Problem" link is mildly misleading - I initially thought it was only about reporting inaccuracies in the map itself, not problems using Google Maps. Hopefully using the "Other" option means they'll send it to the right person after all.

ETA: BTW, Suggest a Feature only lets you select from a pre-existing list. Again, rather misleading. They need to hire an English major over there.
Edited 2011-04-09 15:15 (UTC)