(my summary might not be coherent, people kept interrupting me with, you know, work ;P)

I found it terribly disappointing, mostly engineers reassuring people everything was going to be OK than people giving their opinion on the incident and/or the Big Dig as a whole (which is what I'm interested in). The only impression I got was people are *not* pleased with the traffic problems the incident caused. I found myself wondering if offering cheap/free public transportation would make things better and help improve the PR aspect of the situation - I should've called in and asked ;P.